Refund policy
30-Day Return Period
At Bellumi, we offer a 30-day return period, allowing customers to request a return within 30 days from the date their order is received.
To be eligible for a return, the item must be sent back in the same condition as when it arrived. Products must be unused, unworn, include original tags, and remain in their original packaging. A receipt or another form of proof of purchase will also be required.
To start a return request, please contact our customer support team at contact@bellumi.shop. Please note that returned items must be shipped to the return address provided by our team. The correct return address will be shared with you by email.
Once your return has been approved, we will provide a return shipping label along with instructions explaining how and where to send your package. Any items returned without an approved return request cannot be accepted.
For any questions or assistance regarding returns, please contact us anytime at contact@bellumi.shop.
Damaged Items and Order Concerns
Please inspect your order carefully after delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can review the issue and work toward the most suitable solution.
Exceptions and Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods such as food, flowers, or plants
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Personalized or custom-made products
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Made-to-order items
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Personal care products and cosmetics
We are also unable to accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether a specific product is eligible for return, please contact our support team.
Unfortunately, sale items and gift cards are not eligible for returns.
Exchanges
If you would like to exchange an item, the fastest solution is to return the original product through our return process. After your return has been approved, you can place a new order for the item you prefer.
Right of Withdrawal for European Union Customers
For orders delivered within the European Union, customers have the legal right to cancel their purchase and request a return within 14 days, without needing to provide a reason.
The product must be returned in the same condition as received, including being unused, unworn, with original tags attached, and inside the original packaging. Proof of purchase will also be required.
Refunds
After receiving and inspecting your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be automatically issued to your original payment method within 7–15 business days. Please note that your bank, payment provider, or credit card company may need additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received your payment, please contact us at: